THE DELIGHT PROMISE
My Promise to Delight You
Why I Decided To Make A Promise To You
I decided to share with you just how seriously I take my work as a true Professional Creative. It can be really hard to distinguish who is legit and who may rip you off with disappointing work or a let-down style of service.
With my 10 years running my own Creative Business and 12 years in the industry, I have heard some terrible stories about how other people have been disappointed when it comes to a professional creative supplier experience.
In addition to letting my work “speak for itself”, I decided to affirm my approach with my very own Delight Promise. Here is exactly what I mean by this commitment to you.
In order to ensure that you have a truly DELIGHTFUL experience when working together with me…
What I Expect From You To Be A Delightful Client
You need to come to all of our planning sessions with an open mind and be prepared to share honestly and openly with me how you feel, as well as what ideas you have. The more you are able to explain what is in your mind’s eye with visual examples the better.
Simply, if you don’t tell me how you want your final work to look then I’m going to need to use my artistic licence to create it. Usually, my clients will do one, or more, of three things to ensure I know exactly how they want their final work to look:
- Provide a detailed description of what they like and don’t like in the planning phase of our project. Then sign off my interpretation of this description in follow up email.
- Sign off visual examples (from existing images or from images found on other websites as part of the research phase of our project).
- Make full use of the open feedback process given to you at every phase of your project, to voice any concerns about not being fully delighted with the Laura Pearman Creative Team and Experience. This includes; the planning phase, confirmation of plans phase, execution, presentation or preview of results, editing & retouching, final draft approval and receipt of final work.
If no clear direction or examples are provided by you and I am left to use my own artistic licence when creating your work, you lose your right to a refund or free do-over. I’m a marvellous professional creative, and I do have strong powers of creative intuition, but I am not a mind reader nor am I Wonder Woman (unfortunately).
Delightful Resolutions
If I am creative in the way you guide me then everyone is generally delighted with the experience.
I give you a series of opportunities to voice your concerns, ask questions and let me know if you are not happy or delighted with how your service is developing. If you do not make use of these opportunities, I’m unable to modify and improve your level of delight. If you decide not to speak up at any stage of the process, then your entitlement to a refund or a free do-over will not apply.
Occasionally the best way to proceed is to go ahead with a free do-over or a bit of extra finessing to make a small change - that’s fine. If you decide you want something rather different than our original agreed upon scope, after I have wrapped on the original creation phase, then I will charge you for the new scope and time to deliver it.
If you don’t like the way I’ve finished an image for you in post-production, I have the right to attempt to correct it twice to delight you before granting a refund.
You agree that it is fair to receive one of these resolutions:
- Free Retouching up to 2 revisions before additional fees apply.
- A Second Free do-over with in-depth re-confirmed scope and direction.
- A Full Refund, only when the above two resolution options are impossible.
Any issue with an image or the Laura Pearman Creative experience must be expressed in writing via email with clear directions on the issue, referencing the exact image filenames and drafts in this correspondence.
You cannot change your mind after approval of the final work has been given to me and the final versions have been provided to you for download.
Use of any final download constitutes full approval of the image.
If work is used after a refund is given, it is a breach of my copyright and I will hunt you down. In a legal way of course but I’ll be dressed as a vintage Lara Croft, and I will never relent!
If any final work is not approved and a do-over is requested, it may not be possible to complete your experience within the original designated time frame. All efforts will be made to supply the new images to you as quickly and delightfully as possible. Refreshed timelines will be fully communicated to you in this instance.
What You Can Expect From Me As A Delightful Creative Supplier
I strive to delight you and stretch my own creativity on every single project I work on (it gets boring otherwise).
Over the years, clients have commented to me that my method of working was surprisingly delightful. Here's what you can expect:
My perfectionism is innate. As well as striving hard to make sure you feel delighted I also hold myself accountable for creating my best work ever on every single project.
I can't help it, it's just who I am.
WOW! I Never Heard of That!
I draw inspiration from a wide range of musings.
Clients have been delighted in my recommendations to watch certain films or documentaries. Sometimes I get a great idea for you from a certain song or place.
Whilst this kind of creativity in my process is most helpful to me, I do share it with you and any other creative supplier I work with to explain how I'm feeling about how I feel your project could look in the end.
Why On Earth Are You Asking Me That!?
Regardless of which service we select, you can always expect a lot of questions from me.
I ask questions to quickly develop my understanding of why you are the way you are, and how this informs your unique experience as a human being in this current time.
Answering questions that you feel are a bit "out there" is part of my creative process. It's important to note that my goal here is to figure out ways I can surmise your entrepreneurial journey within your branding. So even if we do go really deep about how we perceive time, space or talk about what clothes we think faires wear in our cyber cocktail chat, you don't need to worry about me photoshopping in an actual fairy (in a turtle neck) onto your final photography for example.
I may instead choose to explain your openness by using a certain technique or creative anchor.
Fun & Light-Hearted
It's essential to me that you enjoy our creative adventure together.
By this I mean I don't want you to feel like you have to stress about any kind of logistics or the process being managed smoothly.
You can expect fun introductions to any accompanying creative suppliers along the way.
Open & Transparent
Whilst you are enjoying the experience of feeling like your favourite rockstar, I will still report in and keep you up to date with how your project is developing and progressing.
I'm open and transparent to let you know if I run into any obstacles, but in the majority of cases, I let you know what is being done to rectify this or ask you to sign off which way you'd prefer me to proceed on your behalf.
Regular Feedback
You've probably gotten this already from the rest of my delight promise on this page.
But you can 100% expect me to keep on asking you that you are indeed delighted with how your Laura Pearman Creative experience is going. I do this to make sure that if we need to change course or make any tweaks to your level of delight it is within our control in real-time.
So expect to be checked in with at regular intervals in your service.
Let's Talk in a Cyber Cocktail
Let's talk about how I might be able to delight you in working on increasing the Creativity levels in your business with:
- Creative Direction
- Brand Strategy
- Brand Photography
You can do this by booking a Cyber Cocktail with me. Right now.